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London Experience Privacy Policy

London Experience will not pass your information on to any third party organisation.

Your F.A.Qs on Privacy

What personally identifiable information is collected from you?
London Experience collects information in several ways from different parts of the website. Some personal information is gathered when you contact us via our web form or book a service online. The more information you volunteer (and the more accurate it is), the better we are able to customise your experience.

If you elect to join our mailing list, your details will be kept exclusively by Travel Experience Ltd. They will not be passed on to any third parties. We use the information you give us to keep you informed of new developments on our websites and offers that we feel may be of interest to you. We will send a maximum of one marketing email per week to you.

If you contact London Experience we may keep a record of that correspondence. London Experience also occasionally asks users to complete surveys that we use for research. Wherever London Experience collects personal information we make an effort to include a link to this Privacy Policy on that page.

How your information is used?
London Experience's primary goal in collecting personal information is to provide you, the user, with a customised experience on our website. This includes personalisation services, interactive communications, online shopping and many other types of services, most of which are completely free to you. In order to provide services free of charge, we display advertisements. By knowing a little about you, London Experience is able to deliver more relevant advertisements and content, and hence better service, to you. In our role of delivering targeted advertisements, London Experience plays the middleman. Advertisers give us an advertisement and tell us the type of audience they want to reach (for example, males over 35 years old). London Experience takes the advertisement and displays it to users meeting that criteria. In this process, the advertiser never has access to individual account information. Only London Experience has access to individuals' accounts. This kind of advertisement targeting is done with banner ads as well as promotional email through London Experience. You will only receive special offers via email from London Experience if you have indicated in your account preferences that you would like to receive them. You can change your account preferences at any time. London Experience does research on our users' demographics, interests, and behaviour based on the information provided to us upon registration or during a promotion. We do this to better understand and serve our users. This research is compiled and analysed on an aggregated basis.

Who is collecting your information?
When you are on the London Experience website and you are asked for personal information, you are sharing that information with London Experience and, if you are booking a service, with the operators of that service. If data is being collected and/or maintained by any organisation outside of this, you will be notified prior to the time of the data collection or transfer. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service. Please be aware that London Experience advertisers or web sites that have links on our site may collect personally identifiable information about you. The information practices of those web sites linked to London Experience are not covered by this privacy statement.

With whom your information may be shared?
As a general rule, London Experience will not disclose any of your personally identifiable information to a third party organisation, except under special circumstances, such as when we believe in good faith that the law requires it. There are two exceptions to this rule, under which we may disclose selected personal information to third parties:
- service bookings: where you have booked a service with us, in order to ensure the smooth running of that service, we will pass on all relevant details to the operators of that service.
- business partners & sponsors: London Experience may disclose your personal information to business partners or sponsors, but this is specifically described to you prior to data collection or prior to transferring the data. Details of shared use can be found in specific Terms of Service or Use Agreements, and sweepstakes and promotions rules. Some or all data collected during a London Experience promotion may be shared with a sponsor. If personally identifying data about you will be shared, we will tell you before we collect or transfer the data. Many promotions offer opportunities to request additional information from sponsors. By requesting more information, you give London Experience permission to transfer your personal information to the sponsor so they can fulfil your request. In many instances, only your email address will be shared. If more information will be shared with the sponsor, you will be notified prior to the transfer.

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